New Delhi: Comedian and actor Veer Das has criticized Air India, who is allegedly failing to provide a pre-booked wheelchair for his wife, recovering from a fracture foot. In a detailed post on X (East Twitter), Das said that the airline handling was “deeply disappointing” to deal with his flight from Mumbai to Delhi on Monday evening, despite that Rs 50,000 per seat was paid and the airline’s premium Pranam service was booked.
“Dear @Airindia, please regain your wheelchair. I am a lifetime loyal … This post is painful to write me,” the slave begins.
He expanded a series of issues during his visit, including defects in malfunction seats, broken table trays and two -hour flight. “We are flying to Delhi. 50 Grand A seat. The broken table, the broken leg rests, its seat is stuck again, not completely straight,” he wrote, the crew described the aircraft as “newly renewed”.
According to the DAS, problems on landing continued, when they were asked to reject using a steep step ladder without promised wheelchair assistance. He claimed that no employee was available for help, despite the pre-book of Air India’s wheelchair service and Enclum’s Pranam Meat-Akist service.
He said, “I ask the air hostess … silence and looks at each other at each other,” he wrote, describing the lack of response from the employees. When he turned to a male ground staff member for help, he said, “Sir Kya Karin … forgive,” and ignored their request.
“There is wheelchair everywhere. There is no employee because the flight is getting late. I catch a chair and wheel for the claim of goods, then out of the airport to parking,” he said, finishing the post sarcastically: “One wheelchair is on the second floor of parking in Delhi.
Take a look at their post:
Dear @Airindia Please recover your wheelchair. I am a lifetime loyalty. I believe that you have found the best cabin crew in the sky, this post inspires me to write. My wife and I book Pranam and a wheelchair because she has found a leg fracture that is still medical. We are flying to Delhi… – Veer Das (@Thevirdas) 14 April, 2025
In response, Air India’s official X account replied, “Dear Mr. Das, we understand and sympathize with experience. Please look at the booking details through DM on priority for us.”
The airline later issued a statement that confirmed that the case was noted “with anxiety” and was being noted.
